For your convenience, our most common customer questions are answered right here.
Not finding what you want? Reach out directly through our Contact Form page.
Question: I am not comfortable entering credit card information on the internet. Is there a way to purchase the piece by sending a certified check instead?
Yes, contact us using the Contact Form explain your preference and if acceptable, we will reserve the piece ( put it on hold) for up to 4 days. After the 4 days expires, the piece will be listed again on the site as available for sale.
Question: When I receive the painting, if the colors are not what I expected, can I get a refund?
Yes only within 7 days of receipt, of painting, at the address provided. We understand that the color on your monitor may not reflect the true color of the actual piece. Contact us through the Contact Form on the website, to give reason for return and receive a RMA (Return Material Authorization #). Sorry, no refunds after 7 days. No returns will be accepted without RMA# on cover of package. Shipping costs are not refundable. A check will be sent to your address on file associated with the RMA# for the purchase cost less shipping. If paid by Pay Pal a refund/credit will be issued for purchase cost less shipping to your Pay Pal account.
Question:I live locally and would like to “view or pickup” the painting, is that possible?
Yes, contact us prior to purchase using the Contact Form and we will give you a Coupon Code for a Credit on Shipping Charges. Enter the code we provide and your invoice will be credited the shipping amount allowing you to purchase the piece without any associated shipping costs. We will confirm the address were the painting can be viewed and/or picked up.
Question:If I received the painting in the mail – damaged during delivery – what happens then?
Contact us immediately using the Contact Form. Take a few pictures detailing the damage for submittal to the USPS. All paintings when shipped, have insurance for the purchase price of the piece. The damaged piece will either be replaced with another painting or you will be refunded your purchase price after the damaged piece has been returned and inspected.
Question:I live outside of the USA and would like to buy a painting and have it shipped outside of the United States, is this possible?
Yes, Contact us using the Contact Form. Detail your shipping address and we will quote shipping charges to you and give you a coupon to enter, this will then have the costs included to ship to “your” specific location outside of the United States.